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Return/Exchange Policy

Return & Exchange Policy

Please keep in mind that Bonito & Co. provides medical grade garments, which are intimate apparel, therefore, Returns and Exchanges can only happen under the strictest of conditions as set forth below.

The following requirements must be fulfilled in order to return/exchange a garment:

  • Inspect your garment for any manufacturing defects immediately, as any problems occurring after you are wearing it cannot be honored anymore
  • Garments can be exchanged, providing they adhere to our Return/Exchange Policy, and are exchanged for garments of the same or greater value
  • Garments must be received in our facilities no more than ten (10) days from date of receipt, to the shipping address found on the Return Authorization email you will receive, after you request it from your Returns/Exchanges link on our website. Delivery will be verified via tracking numbers. No Returns, Exchanges, Refunds or Store Credits, will be processed outside of our Return/Exchange Policy. This allows enough time for you to try on the garment for fit without wearing it, if you are returning or exchanging
  • A 15% Return fee will be applied to all returns, unless the garment(s) are exchanged for garments of the same or greater value
  • Returns can also be issued as a Store Credit to your account (valid for 180 days from the date of issuance) or Exchanged for garment(s) of the same or greater value
  • Garments can be tried on, but may NOT be worn under any circumstances, should you decide to return/exchange. When trying on a garment for fit, please wear undergarments, such as pantyhose and/or underwear, and cover up incisions to avoid staining the garment. Please heed this advice to avoid misunderstandings, and rejected garments
  • Only use hands and fingers when putting on your garment, as nails will damage the high grade fabric when pulling and stretching it
  • All original labels MUST be affixed to the garments in their ORIGINAL placement position, and the garments must be in their original packaging
  • All garments will be inspected prior to Returns/Exchanges. The garment must be in impeccable condition. If it does not pass inspection, we will notify you via email as to the reason for the rejection. If you want your garments back, we will return them to you at your cost, and no store credit will be applied to your account
  • Returns or Exchanges will not be issued for garments that have been soiled, altered, washed, worn, damaged, emit odors (including, but not limited to detergents, lotions, fragrances, sweat, smoke, or food) or indicate that they have come into contact with other irritants/allergens (pet hair or dander)
  • Exchanges are processed under the following conditions:
    • If you want an immediate replacement, an Exchange garment order must be placed in our system, otherwise the garment will be exchanged once the original is received in our facilities, passes inspection, and a refund issued
    • Original garment must be received in our facilities no more than ten (10) days from the date of receipt 
    • Returned garments must pass inspection
  • Garments returned for any manufacturing defect are accepted, and must be returned in their original packaging
  • Custom-Made (Bespoke/Made to Measure) and Custom-sized Garments are NRNR (non-returnable, non-refundable), therefore, please be mindful of giving us the correct and exact measurements when placing your order. Bonito & Co. is not responsible for incorrect measurements resulting in a garment that does not fit properly. Call us if you are not sure how to properly measure yourself at 1.888.709.0863

How do I return/exchange a garment?

  • Please log into your “Returns/Exchanges” link on our website, and select the the order you wish to Return or Exchange
  • Follow the prompts and complete the online request form and submit it
  • Once your request is approved, you will receive a Returned Authorization (RA) email with a specific RA identification number, and instructions on exactly where, and how to Return/Exchange your garment
  • Please make sure the return package includes the garment with its original labels, and in its original packaging.
  • All returns MUST have the RA email assigned to your request within the return package. Any garments returned without the RA number and/or email, will not be accepted, and promptly returned to the sender. Please follow the process indicated here, in order to speed up the return/exchange process
  • Your request(s) will appear on the Returns/Exchanges link for easy tracking of updates, and additional queries with our team
  • Please mail your garment to the address provided, and ensure you provide us with a tracking number
  • Bonito & Co. will not pay for the shipping cost of returned/exchanged garments
  • Shipping costs are non-refundable
  • Bonito & Co. is not responsible for any lost returns